Headway is entering California to help people get mental health care online quickly and easily

The company will accelerate the delivery of rapid care to Californians regardless of race, language and geography, with the goal of significantly improving the state’s mental health crisis

NEW YORK, October 20, 2022 /PRNewswire/ — Today, Progresstechnology-based company that has built the easiest way for people to get quality mental health care on the web has announced that it is available in California. As the nation’s largest and most diverse state faces a growing mental health crisis, Headway is the solution to expanding access. With Headway, patients can attend a virtual or in-person appointment in as little as 48 hours, and on average, patients attend their first appointment less than 6 days after booking online; this compares to the national average of two to three weeks, if not months.

California is facing a growing mental health crisis. According to Mental Health America’s 2022 State of Mental Health in America report, the state ranked 48th of the 50 states for “Treatment-naïve adults with AMI (any mental illness).” The state has regulations in place requiring patients to access an initial in-network mental health appointment within 10 days; and since July 1, 2022 – with the implementation of CA SB221 – this 10-day requirement has been extended for follow-up reviews. While insurance companies are under additional pressure to provide members with timely care, statewide access within these timely windows is not the current reality. In contrast, across the country Headway patients attend their second appointment in just 7.6 days to support ongoing treatment.

“The crisis in mental health care in California it can happen anywhere and is a reflection of our country’s broken system,” said Andrew Adams, Founder and CEO, Headway. “We at Headway are helping to solve this crisis by simultaneously solving the barriers facing providers, health plans and the patients they serve. Headway’s revolutionary solution supports all stakeholders by enabling patients to receive timely mental health care that is covered by their insurance.”

In just 30 days, Headway has built a robust network of high-quality providers across the state that are accredited by select insurance providers. The California the network is almost 60% non-white, with 30% of providers fluent in a language other than English, such as Spanish, Mandarin, Vietnamese, Tagalog, Korean, Armenian, and more. Additionally, 25% of providers support LGBTQIA+ needs, and 15% of the network identifies as Asian American and Pacific Islander (AAPI). Headway’s search platform headway.co is the easiest way for patients to find and instantly book a calendar appointment with the right provider in the network, matched based on the patient’s demographic, cultural, geographic preferences and clinical needs.

Here’s how it works:

  • Suppliers are actively engaged in the network. They are administratively supported with authentication, scheduling, invoicing and revenue cycle management, saving an average of 5-10 hours per week. In turn, Headway has built a robust network of actively engaged in-network providers, with patient appointments available within 48 hours.
  • Patients easily get the quality in-network mental health care they deserve. They can easily browse and book appointments at headway.co, selecting a mental health provider of their choice based on race, gender, location, specialty, in-person vs. virtual, and more. In addition, patients receive assistance in navigating their insurance benefits and price transparency prior to booking. Headway’s national average speed to first appointment is 5.9 days, and more than 70% of patients report improvements within the first 30 days of treatment as measured by clinical assessments PHQ-9 and GAD-7.
  • Health plans get a scalable and integrated solution. Plans expand their network of mental health care providers, gain the ability to manage and integrate care across multiple touchpoints (eg, case management, care navigation, PCP referrals, directory integrations) and receive actionable and multi-functional data in return and insights.

Headway currently operates in 14 more states, incl District of Columbia, and provides more than 2.5 million meetings annually. This year, the company announced partnerships with some of the nation’s largest providers, including Empire BlueCross BlueShield, Carefirst BlueCross BlueShield and BlueCross NC, helping to scale their mental health programs.

Suppliers interested in joining the Headway platform can visit here.

About Headway
Headway is the easiest way to get quality mental health care on the web. With the nation’s largest network of mental health providers running on a single technology platform, our solution makes historically manual and inefficient processes seamless by removing barriers facing providers, health plans and the patients they serve. The company provides 2.5 million appointments annually and patients can book care with just one click, with patients attending their first appointment an average of 5.9 days after booking. More than 20,000 accredited mental health providers regardless of race, gender, ethnicity, and specialty provide care through Headway, which currently operates in 15 states and District of Columbia. Headway has received venture funding from leading investors including Andreessen Horowitz (a16z), Accel, Thrive Capital and GV (formerly Google Ventures). Schedule a web session today at headway.co.

Media contact: Eric Milster
[email protected]

SOURCE Progress

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