How robots really help in restaurants

Earlier this week, California-based company Miso Robotics announced that it would partner with Panera Bread to test a smart coffee-making system called CookRight. This system will use data on volume, temperature and time to prepare the ‘perfect cup of coffee’. This ability to continuously monitor will free up employees, who previously had to perform manual checks on coffee containers, Miso said in a press release.

The company has made a name for itself by specializing in creating robots for restaurants such as frying station, soft drink workers and sippy. Chippy, a modified version of Flippy that can cook and season tortilla chips, is currently being tested at the Chipotle Innovation Center in Irvine, California.

Faced with a shortage of human labor during the pandemic, many restaurants and food service centers have turned to robots and other automated machines to fill required roles. Miso is not the only player in the food business game. IBM helps McDonald’s automate its payments processes, Richtech Robotics, Bodo Robotics, and Bear Robotics are three of the many companies experimenting with food robot servers and servers. Lots of robotics companies have reported a steady increase in demand for these mechanical assistants, which has held up.

The food industry, valued at nearly $800 billion in 2021, is experiencing a slow comeback this year. And for now, it looks like some bots may still be here to stay. “[Robots are] They do not hold jobs because these jobs remain vacant every day in millions of restaurants around the world. “People don’t show up at the frying station,” said Jake Brewer, Miso’s chief strategy officer. fast company.

[Related: Meat vending machines are just the latest way the pandemic has reinvented eating]

In addition, the bots are consistent and powerful. As long as they are fully charged, and maintained, with their software routinely updated, they can appear predictably and do as they are asked. Getting hot oil mist isn’t a big deal to these mechanics. In addition, their programs give them a specific number of parameters including the temperature needed to cook the food and how long to cook it, a feature that can reduce foodborne illnesses due to human error in the kitchen, New York times Observed.

Increasingly, these robots can operate without human supervision, thanks to the artificial intelligence platforms they power. What’s more, study in robotics science This week it was found that food preparation and service-related jobs have a relatively higher risk of being replaced by AI-powered robots than other jobs related to education or healthcare, for example, based on the researchers’ method, which mapped the robot’s current capabilities to job demands.

However, these robotic technologies, in their current forms, are not without their drawbacks. And they did not succeed in all places. The Babylon Tea barista robots, for example, which were thought to be a surefire hit, didn’t take off in Taiwan as expected. to me interested in trade, Many restaurant owners said they are unlikely to replace all of their human servers with robots, as these machines can sometimes lose social cues or get confused by shiny jewelry that can interfere with their cues. Being persistent means they can’t easily adapt to new environments, unexpected situations or random chaos – all of which are sometimes part of the routine operations of fast-paced restaurants. So while robots can be great at cutting out boring, dirty or dangerous roles, they lack a certain kind of human intelligence when it comes to understanding complex or maneuvering demands around accidents, spills, and more.

It’s not cheap either. Miso robots can cost restaurants around $30,000 to install and up to $3,000 a month for upkeep, according to CNBC. And Servi, the robotic waiter from Bear Robotics, costs about $999 per month including installation, support, and The New York Times mentioned.

But the most important factor to consider is that, of course, there are social aspects of customer service and cooking that cannot be automated. The bots are not yet able to perform simple tasks such as checking the age on a customer’s ID to determine if they are large enough to serve alcohol, or interacting dynamically with customers. While they are useful for moving food to and from tables, taking simple touchscreen-based commands, and performing repetitive, direct movements, for the time being at least, what robots can do in the complex environment of a restaurant is still very limited.

Leave a Comment