Mental Health Program Coordinator – United States of America

Job Overview:

The IRC creates an initiative to improve the adjustment and resilience of victims of crime, survivors of torture and people forcibly displaced from their homeland and new to the community. The Mental Health Program Coordinator will perform three main functions:

  • Provide specialist and intensive support as required to IRC clients who may be experiencing mental health or safety issues.
  • Build the capacity of internal and external stakeholders as it relates to supporting the mental health, adjustment and resilience of newly arrived refugees.
  • Coordinate referrals and services and advocate for access to quality care that is culturally responsive and linguistically appropriate.

Main Responsibilities:

  • Serve as the focal point for the office in implementing crisis and non-crisis interventions for clients experiencing behavioral health issues, interpersonal violence, substance use disorders, and other related mental health issues. Activities may include screening, triage, psychoeducation, safety planning, referral, care coordination, and escorting clients to their appointments.
  • Facilitate or co-facilitate workshops or support groups to support the mental health, adjustment and resilience of IRC clients. At least 1 every quarter.
  • Provide follow-up care to clients of concern and track clinical outcomes with clients receiving community mental health services by completing quarterly screening, assessment and/or client satisfaction surveys.
  • Work with IRC local office and national leadership to develop or refine protocols related to mental health and crises.
  • If necessary, support or provide admission and assessment of individuals and families.
  • Provide training and guidance to IRC staff on behavioral health and trauma-informed practice.
  • Enhance and maintain partnerships with community mental health agencies to expand resources available to clients.
  • Carry a small caseload of 5-8 clients who are enrolled in survivorship programs and provide intensive case management services including developing self-sufficiency strategies, monitor progress and provide support to clients in resolving housing issues, health, education, employment, financial assistance, legal issues and other needs that may arise. Coordinate with other IRC programs and other service providers to meet customer needs.
  • Participate in the recruitment, onboarding process and retention of S&W interns and volunteers; supervises S&W interns when appropriate.
  • Document activities by noting cases and entering data.
  • Monitor program activity and quality through supervision and support related to case documentation.
  • Evaluate program effectiveness related to client progress and individual service plan goals.
  • Monitor data quality and track program data.
  • Generate accurate and timely reports.
  • Complete prescribed training and participate in weekly consultations.
  • Follow all agency policies, procedures and protocols.
  • Other duties as assigned.

Key working relationships:

Reports on the position of: Clinical Manager
The position directly supervises: Safety and Health Trainees
Other internal and/or external contacts: Mental Health Technical Advisor, Evidence Based Intervention Trainers, Mental Health Providers and Systems

Job Requirements:

Language skills:

  • Excellent command of the English language
  • Bilingual in another language preferred but not required

Work experience:

  • Two years of progressively responsible experience in the mental health/social services sector is preferred.
  • One year of progressively responsible experience in refugee services is preferred.


  • Master’s degree with an emphasis in mental health or social services preferred.
  • Bachelor’s degree in social work or related field required.

Demonstrated skills and competencies:

  • Experience in assessing and responding to mental health issues, including suicidal ideation and substance abuse
  • Experience assessing and responding to safety concerns, including those related to abuse, neglect, exploitation, and other interpersonal violence issues
  • Case management experience in a social service environment, ideally with refugee, asylum-seeking and highly traumatized populations, strongly preferred
  • Experience providing training, coaching and/or supervision
  • Knowledge of the mental health and social services system in the geographic area
  • Experience working with refugees and immigrants is strongly preferred; lived experience as a refugee or immigrant highly valued
  • Strong understanding of trauma-informed care and commitment to client-centered, strengths-based, and culturally appropriate services
  • Exceptional communication and interpersonal skills
  • Highly organized with excellent problem-solving skills and demonstrated ability to multi-task, prioritize duties and manage time effectively
  • High level of energy, motivation and commitment to continuously improve service delivery
  • Ability to work independently and as a team member in a dynamic, cross-cultural environment
  • Demonstrated success in working and communicating effectively across lines of difference in terms of race, gender, ethnicity, language, religion, and age
  • Ability to comply with strict client privacy and protection guidelines
  • Proficiency in Microsoft Office applications (Word, Excel, Outlook) and knowledge of data tracking systems

Working environment:

  • Standard, professional office environment combined with community work. Sometimes this position may also be remote depending on the context of COVID-19.

Requirement for vaccination against COVID-19: In accordance with IRC’s obligation to provide and maintain a workplace that is free from known hazards and our commitment to protect the health of our employees, customers and communities, IRC requires new employees to provide proof of vaccination against COVID-19, to to be considered for any office or hybrid positions. All IRC offices in the US require full vaccination to attend any office activities (eg meetings, trainings).

Commitment to Diversity and Inclusion: The IRC is committed to building a diverse organization and climate of inclusion. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US vacation days, 20-25 days of paid vacation depending on position and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month , FSA for health care and commuting expenses, 403b retirement savings plans with immediate vesting match, disability and life insurance, and an employee assistance program available to our staff and their families to support counseling and care during crisis and mental health problems.

How to apply

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