New Travelport + Self-Service suite unlocks productivity and drives travel retail

Why are they priced: With new suppliers and better time-saving tools for agents and developers, Travelport+ is creating a new standard for the travel retail platform. — Lacey Pfalse, Co-Writer, TravelPulse


Travelport, a global technology company that manages reservations for hundreds of thousands of travel suppliers worldwide, today launched the latest product feature release for its next-generation travel retail platform, Travelport+. Automation tools and a new self-service suite, now available on Travelport+, help travelers and the travel retailers they support, create an efficient online shopping and service experience for travelers. Travelport has also recently expanded the availability of NDC content and NDC service capabilities to many of its airline partners.

“This next phase of our Travelport+ evolution is all about making the next generation travel marketplace work and feel like the Internet, with more self-service and automation, so our customers can revitalize their modern digital retail experiences,” said Jen. Cato, Chief Marketing Officer, Travelport. “With so many customers upgrading to Travelport+, we’ve kept the flexibility and focus on providing agents with the ability to quickly and easily automate a task, so agents can take back more time in their day to serve and support their travelers. We are also expanding NDC capabilities with our partners, to go beyond The ability to book NDC content only by improving the way flights are marketed, sold, and maintained, with new add-ons, paid seats, and baggage opportunities.”

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Better workflow automation for agents

Travelport’s new self-service tool, Productivity Automator, is designed to help agents work more productively by reducing the amount of manual back-end tasks and calls to suppliers. The automation capabilities offered with Productivity Automator through Travelport+ ultimately allow agents more time to focus on advising travelers and increasing selling opportunities to suppliers. Travelport+ customers using Productivity Automator saw they could save 14 percent of time across their entire team every day.

Lisa Henning, Managing Director, Inspire commented: “The Productivity Automator has not only eliminated repetitive tasks by streamlining workflows, but has also helped us significantly reduce the cost of servicing flights, as our efficiency improves.”

Greater self-service support for developers and agents

The latest version of the Travelport+ product also offers state-of-the-art self-service tools for agency clients and developers, including the completely redesigned Travelport MyTravelport Developer Portal. Designed with modern travel retailers in mind, the updated portal now offers virtual agent support, smarter knowledge base search and an online community. These customer service and support updates speed up and simplify the Travelport+ digital support journey for developers and agencies that use Travelport.

Expanded content and more options for everyone

Travelport has continued to develop its content to help agency customers offer more choices with Travelport+, with new additions including paid seats and baggage opportunities with over 14 new airlines. The company has signed NDC deals with 19 airlines worldwide and is continually publishing more NDC content, making it accessible to Travelport customers in every region. American Airlines’ NDC content is now available to Travelport+ customers in North America, and Travelport expects NDC content from three additional airlines to be rolled out at NORAM this quarter.

“The new distribution capability is a key component in transforming travel retail,” said Neil Guerin, general manager of American Airlines’ digital and distribution division. “Travelport is making significant progress with NDC by providing travel agents with access to better and more relevant offers, which is invaluable to Americans and our customers.”

Travelport customers also enjoy fast and easy access to more powerful and enriching content with over 318 branded airlines now living in Travelport+, after adding 12 new airlines that recently joined the rich Travelport content and brands.

The self-service tools and automation functionality in this latest version of Travelport+ complement agents’ ability to sell more, by saving their time, while also providing them with an expanded list of content. For more information, please visit https://www.travelport.com/plus/peak-productivity.


source: Travelport press release.

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