Technology update speeds up Australia’s request to support ServiceNow

Sydney – (work wireAustralia’s ServiceNow-related services market is growing faster than the global market for the same platform, as companies look for support to better manage digital workflows, according to a new research report published today by Information Services Group (ISG) (Nasdaq:III), a research firm. A leading global technology consultancy.

The 2022 ISG Provider Lens™ ServiceNow Ecosystem Partners Report for Australia finds that three factors have prompted Australian companies to increase their investment in ServiceNow solutions to modernize business operations in recent years: the need for new technologies to navigate the COVID-19 pandemic, a general trend towards digital transformation and diversification Ongoing ServiceNow Offers.

“The Australian ServiceNow market has grown exponentially,” said Scott Birch, partner and regional leader at ISG Asia Pacific. “Australia has a strong IT and business services industry, and both local and global service providers have stepped up to meet the demand for services around ServiceNow.”

ISG says businesses in Australia have access to several service providers that are able to offer ServiceNow consulting, implementation and managed services. Most companies first seek consulting services, so competition is particularly fierce in this sector. Services and solutions businesses in Australia are usually dominated by local branches of multinational corporations, but in the ServiceNow market, many smaller local providers have succeeded.

The ServiceNow market has grown along with the expansion of the company’s service lines beyond basic IT related offerings. Its solutions now also include customer service, security, business applications, and human resources. This has made ServiceNow an essential platform for many organizations and has fueled the growth of its ecosystem of independent software vendors and service providers.

ServiceNow and its partners invest heavily in helping customers automate business and technology processes, which for most organizations is key to achieving a good return on investment in ServiceNow, the report says. Providers also provide the skills organizations need to keep up with the twice-yearly ServiceNow upgrade cycle.

The report also addresses challenges facing ServiceNow and its partners, including a global shortage of skills across many industries, particularly the technology sector.

The 2022 ISG Provider Lens™ ServiceNow Ecosystem Partners Report for Australia assesses the capabilities of 23 providers across three quadrants: ServiceNow Advisory Services, ServiceNow Implementation and Integration Services and ServiceNow Managed Service Providers.

The report names Accenture, Capgemini, Deloitte and Infosys as leaders in the three quarters. He names Cognizant, Enable, HCL, KPMG, Thirdera, and Wipro as leaders in two quarters each. EY and TCS are named leaders in one quarter each.

Additionally, AC3, Kinetic IT and Thirdera were named Rising Stars — companies with “promising portfolio” and “high future potential” as defined by ISG — in one quarter each.

Custom copies of the report are available from AC3, Infosys and Kinetic IT.

The 2022 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Australia is available for subscribers or for a one-time purchase on this webpage.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant Research Series is the only service provider assessment of its kind that combines empirical data-driven research and market analysis with real-world experience and feedback from ISG’s global advisory team. Companies will find a wealth of detailed data and market analysis to help guide their selection of the right sourcing partners, while ISG consultants use reports to validate their market knowledge and make recommendations to ISG institutional clients. The research currently covers their providers globally, across Europe, as well as in the US, Canada, Brazil, UK, France, Benelux, Germany, Switzerland, Nordic countries, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information on ISG Provider Lens research, please visit this webpage.

The accompanying research series, ISG Provider Lens Archetype Reports, provides a first-of-its-kind assessment of providers from the perspective of specific types of buyers.

About ISG

ISG (Information Services Group) (NASDAQ: III) is a leading global technology research and advisory company. A trusted business partner for more than 800 clients, including more than 75 of the world’s 100 largest companies, ISG is committed to helping businesses, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The company specializes in digital transformation services, including automation, cloud and data analytics; sourcing consulting; governance and risk services management; network carrier services; design strategy and operations; the management of change; Market intelligence, technology research and analysis. Founded in 2006, headquartered in Stamford, Connecticut, ISG employs more than 1,300 digitally-ready professionals operating in more than 20 countries – a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on market data. The most comprehensive in the industry. For more information, visit

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